Using Rentelly ensures a safe and secure booking for both guests and hosts Guests pay through Rentelly and the platform protects the transaction Hosts receive their payment within 3 days after the guests Checkin date giving everyone peace of mind

Once a guest makes a booking request the host has 24 hours to confirm it If the host does not confirm within 24 hours the booking will be automatically canceled and the guest payment will be fully refunded This ensures a smooth and reliable experience for both guests and hosts

Once the host confirms your booking the hosts contact number will appear in your booking details This allows you to directly reach the host for any checkin assistance questions or special requests Rentelly ensures that communication is smooth and convenient for both guests and hosts

Once the refund is confirmed the amount will be returned to the original payment method used for the booking The refund process may take 14 to 21 business days depending on the bank or cardissuing authority Please note that refund timelines may vary from one bank to another and are outside the platforms control

Yes The security deposit amount is mentioned in the property listing It is handled directly between the host and the guest The platform is not responsible for collecting holding or managing the security deposit nor for any damages until further notice